Interview your customers. Deeply understand them. Drive long-term growth.
In-depth customer interview service to ensure your key business decisions are informed by deep customer understanding.
Trusted by billion-dollar brands, one-person shops, and dozens of businesses in between.
The Impact of Customer Interviews
My clients use customer interviews to grow sales, expand into new customer segments, and bring new products to market.
Case Study Buddy saw a 102% increase in the average order value for Hubspot, its highest-ordering enterprise client, between 2022 and 2023.
Case Study Buddy has held over 100 successful case study interviews for HubSpot, and the most successful client alone netted millions.
One food and beverage startup doubled in its first three years, creating 12 jobs.
One wholesale startup doubled for three straight years.
In collaboration with a solopreneur developer, we built 3 MicroSaaS businesses that sold on Acquire during the past year. It all started with evaluating demand through customer interviews.
“Whether directly communicating with him or in the client interviews, Nick truly cares about providing top-notch service. I’m continually impressed by his ability to easily navigate interviews while driving for deeper insights and reflection from our clients. Nick brings a stellar third-party, unbiased perspective that ensures our content is authentic to those consuming it. I’ve always appreciated Nick’s commitment to quality, and he’s an asset to any team looking for quality interviews.”
Keaton Jadwin, Brand Manager, Small Batch Standard
Interview Services
I’m focused on one thing—bringing your customers’ reality to light through expert interviews.
The process includes:
Goal-setting to ensure interviews perfectly align with your objectives.
Proven project briefing and prep process ensures valuable interviews, every time.
Full-service interview—all you have to do is connect me with your customer.
Detailed transcriptions and actionable insights (key findings and opportunities highlighted).
A summary report and map of actionable next steps to ensure the changes you implement will drive results.
“The worst thing would be to hire an interviewer and have them make me look incompetent. But I never have to worry about that with Nick. Hiring Nick means you can have a consistent face doing interviews and ensure the quality of those client-facing calls, even if there’s turnover in your team. He has a deep love and fascination for interviewing and connecting with people—this isn’t just a passing interest to make money. He’s really invested.”
Annie Bacher, B2B SaaS Copywriter
How does Case Study Buddy use customer interviews to build trust and strategic partnerships with enterprise clients?
About Deep-Dive Interviews
Unlocking the heart of your customer's experience is where growth begins.
I’m Nick—product designer, customer researcher, and expert interviewer. I’ve been refining my interviewing craft for over a decade, turning conversations into strategic growth.
With a blend of empathy, curiosity, and strategy, I bring your customers’ voice into the spotlight to inform pivotal decisions that shape the future of your business.
Each interview is tailored to unearth the nuanced insights that standard data can't reach. It’s not about collecting responses. It’s about connecting the dots to reveal the deep-seated realities that drive your customers’ decision-making.