I do just one thing—interview your customers.

I dive deep into your customers' needs and desires through customized interviews, designed to steer your business towards smarter, more impactful decisions.

Trusted by billion-dollar brands, one-person shops, and dozens of businesses in-between.

Every step of the interviewing process.

Explore

Get in touch to share more about your needs. We’ll kick things off with a discovery call to make sure we’re a good fit for you.

Plan

Together, we’ll draft a project brief so that your goals guide the project. Then I handle the scheduling with your customer — and keep you in the loop at every step.

Interview

I conduct the interviews, diving deep into your customers' world to bring back the insights that matter. Within 48 hours, you receive interview audio recordings and written transcriptions.

Evaluate

You get a comprehensive summary report that highlights key findings and lays out potential paths forward. It’s not just about what we’ve learned, but also about where you can go from here.

“Nick’s research is worth your investment. I know this because I’ve used over 20 of Nick’s customer interviews across about a dozen projects and gotten stellar results every single time. I’ve observed his exceptional ability to listen to people in these interactions. He asks great follow-up questions because he’s paying attention to the person before him. Lots of people can sell you UX or customer research, but I’ve met very few people who can listen like Nick. Hire him. You will save time, money, and headaches when you do.”

Elena LeFevre, Copywriter and Storyteller

The interviewing process is simple enough to fit into how you get things done.

  • You’re an ideal fit if you know that deeply understanding your customers is key to unlocking answers to pressing questions or achieving specific business goals.

    I’ve run customer interviews for over 150 clients—billion-dollar brands, one-person shops, and dozens of businesses in between—covering a wide array of industries.

    The common thread among them?

    A recognition that success hinges on a deep understanding of their customers’ needs and desires.

  • My process goes beneath the surface, listening for what’s unsaid. I uncover what really drives your customers’ behavior. Tailored to reveal each customer's story, the approach provides actionable insights that you can use to make informed decisions for strategic growth.

  • Clients typically invest between $2,000 to $3,000 per month on customer interviews. Let’s find an option that fits your needs, so you can start working with me in a way that feels comfortable and make sure your investment is worthwhile.

  • Absolutely. I’m open to designing a trial scope that aligns with your goals and budget. Based on our experience, starting with three interviews usually gives us enough insight to assess our long-term fit.

  • After identifying the customers you’re interested in interviewing, we handle the scheduling process using Calendly. We’ll keep you in the loop by CC’ing you on all communications.

  • Get in touch. Even if you're not quite ready to hire me for interviews, send along your questions.